Returns

WHAT IS OUR RETURNS POLICY?

We really appreciate you supporting our small business, each Reverie garment is hand made to order especially for you therefore we cannot accept returns due to change of mind or sizing issues, we are happy to discuss any questions you have about sizing before a purchase is made. We do offer customisation if the length or sizing is not right for you, just send an email and we can discuss your requirements. Please make sure you are certain before placing the order as each item is produced specifically for you.

If an item is damaged or faulty you must request a return within 7 days of receiving your order.
Please note any garments that appear to have been worn, washed, or altered in any way will be refused. 

Please note any returns made are at our discretion and will only be made if the item is faulty or damaged. A refund will only be issued once we receive the item back and it meets our return policy requirements.

If you have any questions about returns please send an email to admin@reverieloungewear.com

Once your return request has been authorised we will contact you via email and supply you with a return address details.
Please wait to receive all required returns information before sending any return packages, the shipping cost of the returned item will be discussed by email and will depend on the circumstances.

We will provide you with the full address details when once your return has been authorised.
Please do not return any items before we contact you via email.

Once your return arrives you will be notified by email once finalised. PayPal refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.

Any customs duties and sales taxes paid on your purchase are non-refundable through Reverie, However, you may be able to recover these by contacting your local customs office directly. Refunds for returns apply to the purchase price of the garments only.

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